Right of withdrawal
Right of withdrawal For all purchases made with us you can use the right of withdrawal within 20 days of receipt of goods in accordance with Legislative Decree n. 185 of 22/08/1999. To be able to take advantage of this right it is sufficient to send a registered letter with return receipt, in the name of: Crazy Cat Hobby by De Luca Raffaele, via Cedrate n. 9, 21052 Busto Arsizio (VA) Or a certified email (P.E.C.) to the address: firstname.lastname@example.org In the letter clearly indicate the details of the purchase invoice and the description of the goods you wish to return. After this you will receive an email from our address email@example.com with the authorization to make the return with the relative instructions and RMA form Please DO NOT send any parcels before receiving our e-mail. Upon receipt of returned goods, after due verification, we will provide as soon as possible (maximum 30 working days) to credit you due. The transport costs charged for the sending and return of the goods will not be re-credited. PLEASE NOTE: the right of withdrawal will not be applicable to an item not suitable for sale. The article must be returned in excellent condition, in its original packaging. The article must be sent with all its accessories (manuals, cables, remote controls, warranties, CDs, etc.). If these conditions are not met, the item will be returned to the Customer at his own expense.
Article 47 of DIRECTIVE 2011/83 / EU states the following: "Some consumers exercise their right of withdrawal after having used the goods beyond what is necessary to establish their nature, characteristics and functioning. In this case the consumer should not lose the right of withdrawal, but should be responsible for the decrease in the value of the goods. To establish the nature, characteristics and functioning of the goods the consumer should only manipulate them and inspect them in the same way that they would be allowed to do so in a store. For example, the consumer should just try on a garment, without being able to wear it. As a result, during the withdrawal period the consumer should handle and inspect the goods with due diligence. " The goods must be returned intact, complete and in original packaging: if an article is made up of several pieces, all of them must be returned. The right of withdrawal does not apply to all products originally sealed and opened by the consumer (eg mixtures, additives, etc.). The right of withdrawal is NOT applicable on products we find at the express indication of the customer, and therefore not part of our usual range.
To speed up the credit operations, please inform us your IBAN and / or BIC SWIFT bank and the account holder, or your Paypal account (email) in the absence of these data we will have to send you the amount by postal order, with relative lengthening of the times.
The orders paid with Paypal will be refunded, even any partial refunds, exclusively via Paypal.
In the registered letter you send us, we kindly ask you to briefly state the reasons for the return: it is additional information that does not prejudice in any way your right but thanks to which we can adopt the most appropriate corrections so that other customers do not have to have the Vs. same misunderstandings. We would also like to underline that this additional information, in addition to not prejudicing your right, will be treated by us in an absolutely anonymous and strictly confidential manner, safeguarding in all respects your right to privacy. The sole purpose of this information is the improvement of the service so they will not be used by us for marketing, advertising or sold to third parties for any reason ..
The consumer agrees and obliges, once the purchase procedure is completed, to provide for the printing and preservation of the present general conditions, which he will have already viewed and accepted in this obligatory passage in the purchase, as well as the specifications of the product object of purchase, this in order to fully satisfy the condition set out in Articles 3 and 4 of Decree. Legislative. N ° 185/1999. It is strictly forbidden for the purchaser to enter false data, and / or invented, and / or fancy data, in the registration procedure necessary to activate the process for the execution of the present contract and the relative additional communications; the personal data and the e-mail address must be exclusively the real personal data and not of third persons, or fantasy. It is expressly forbidden to make double registrations corresponding to a single person or enter data of third parties. In any case it is possible to contact Crazy Cat Hobby by De Luca Raffaele via e-mail at firstname.lastname@example.org for further information